Accept Complaints/Suggestions

Accept inquires via various ways like e-mail, fax and telephone

Provide service on the phone at Customer service team

Take immediate actions over the phone and make a reservation for site visit

Visit a site

Handle within 48 hours after acceptance

Find causes and take measures

Handle causes and report the result

Establish DB of customer service

Prevent reoccurrence of the same problem in the way of establishing follow-up management DB including information on site name, causes, measures and results